Our Team
jason gaylord
Jason Gaylord
Founder & CEO
Welcome To Gaylord Claims
Meet Jason

I’m Jason Gaylord, entrepreneur, personal injury consultant, claims negotiator, and CEO at Gaylord Claims. Over the past 20 years I’ve worked as a licensed agent and bodily injury claims adjuster for State Farm Insurance, founded 2 internet companies, conducted more than 12,000 customer surveys and have generally pursued my passions at every professional turn.

This blend of work experience provides me with a unique perspective when handling and settling high-end personal injury cases for our clients. I’ve got the passion and self-motivation to tackle any challenge and the insider knowledge and training to get superior results.

What I enjoy about being the CEO at Gaylord Claims is constantly learning, evolving and challenging myself both personally and professionally.

What I love is helping our clients get the maximum payout for their injury settlement. Injury negotiation combines knowledge, compassion and competition and ignites my spirit. I’m truly blessed to do what I do!

Away from Gaylord Claims I love sharing time with my family, my wonderful girlfriend, playing fantasy football, camping and riding my quad up and down the west coast, coaching my nieces and nephews in all of their chosen sports, and playing, playing and more playing!! Basically living as fun and youthful a life as possible!

This blend of work experience provides me with a unique perspective when handling and settling high-end personal injury cases for our clients. I’ve got the passion and self-motivation to tackle any challenge and the insider knowledge and training to get superior results.

What I enjoy about being the CEO at Gaylord Claims is constantly learning, evolving and challenging myself both personally and professionally.

Auto Injury Advocates
Meet Jessica

My name is Jessica Swan and I am Chief Operating Officer with Gaylord Claims. In this role, I look after all aspects of day to day administrative and operational activity with the GC team, ensuring efficiency
and customer satisfaction.

I am a big believer in success being driven by good leadership and enjoy working in an office that has a reputation for reaching high settlements, high satisfaction ratings and helping clients get the compensation they deserve.

Jessica Swan
Chief Operating Officer

Prior to starting employment at Gaylord Claims, I’ve had many Management roles and successfully conducted Operations and Financials, while leading my teams and driving revenue into the millions.

With education in the fields of Medical, Tribal Governance, Science and Business, while holding a Bachelor degree in Business from Arizona State University, I have worked for a diverse range of organizations, including small business startups, large corporations, private sector and non-profit.

In my free time, I enjoy camping in the beautiful Northwest, spending time with my family and friends,
my animals and crafting.

Connie Haugen
Claims Manager
Auto Injury Advocates
Meet Connie
I came to Gaylord Claims with over 20 years claims handling experience, from working at insurance companies, beginning with Liberty Northwest, in the Commercial and Litigation department, to Allstate’s Attorney Represented and Litigation unit. I am an experienced field adjuster, investigating slip and falls, product cases, and motor vehicle accidents. I have been required to ascertain insurance policy coverage, take in-person recorded statements, determine liability, obtain supporting medical and wage loss documents, review documentation to set claim values, and then negotiate settlements working directly with claimants, or with their attorneys. I settled most disputed claims in Mediation. I attended and monitored the few cases that were Tried.

I feel for those who have been injured by some unfortunate circumstance. I have had a couple of my own accidents and ensuing injuries. I know what it feels like to endure disabling pain. I want to assist you in obtaining what you deserve - peace and prosperity.

I was responsible for large Commercial Lines accounts. I have been a licensed Independent Adjuster for over 15 years and have obtained, for attorneys, what insurance companies require. I made a career as a professional contractor placed at numerous insurance companies, such as Chubb, Atlantic Mutual, Progressive, Oregon Mutual, Crawford & Company, Safeway, State Farm, Safeco, and Country Financial. I learned the ropes from both sides of the fence. I even worked for another law office along the way in personal injury. My insights come from working against hundreds of lawyers over the years, while being influence by insurance company rules and regulations. Some may call it a game, I know that as an accident victim, what happened to you is your life. Your personal story should be handled with integrity and presented in the best light to the ones that hold part of your future in their hands.

Some say I am a crazy cat lady because of my little black panthers, or so I call them. I live by the sea. The beach is my happy place to watch and photograph the sunsets, whales, and other wildlife. A fantastic day is spent on the water, boating, or kayaking, with the sun shining. I am at peace tending to my flower and vegetable gardens. There is always canning to do when the fruit and berries ripen. I am also an artist of Elegant Reflections in my spare time. I design and craft one of a kind, numbered pieces, with an array of authentic materials, such as metallic glass, real gems, jewelry pieces, semi-precious stones, glass beads, and vintage components in the boarder work of beveled mirrors.

Auto Injury Advocates
Meet Kiba

Records Administrator by day, Rock Star by night. Hi, I am Kiba, your rock’n’roll records administrator here at Gaylord Claims!

I am a 25 year old identifying female who grew up in the car world as my Father owned a body shop for over 20 years. From working on cars to delivering car parts, you name it I’ve done it! That includes getting into nasty car accidents that are never, ever fun.

I met Jason through my cousin Patrice as he represented her severe boat accident in Edmonds back in 2018. She had referred me to him after I had gotten into my own. I was t-boned by a woman going over 55+ miles per hour as I was crossing an intersection with a green light. It was a miracle I didn’t walk away with more severe injuries. After settling as Gaylord Claim’s 5th case, I walked away with 30,000 tax free dollars instead of what might have only been 9,000.

kiba updated
Kiba Mycon
Records Administrator

I am happily working in my dream career, making sure your records and information are handled with the utmost care and safety as I know your pain as my own. You are not alone, recovery is possible, for we are here for you.

Fast forward to now, through hiring Jason for my case, Jason in turn hired me for my position in records administration as we share the same drive and views. Due to the severity of my injuries, I had been looking for a records admin position since the moment I was in recovery for my accident back in ‘19. It couldn’t have been a more perfect fit.
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Beth Marvel
Relationship Manager
Auto Injury Advocates
Meet Beth

My name is Beth Marvel. I am the Relationship Manager and Intake Specialist here at Gaylord Claims. I would like to tell you a bit about how I have come to work with my amazingly talented team, Jason, Connie, and Kiba, here at GC.

I met Jason through a referral from his Brother-in-law. I had a horrific Slip and Fall on the 17th of March 2021 that broke 6 bones in my hand, smashing two, tore cartilage in both knees, wrecked my neck and back and gave me a concussion. At the time I was in Cosmetology School to become a Teacher of Cosmetology and was offered a job the day before my fall.

When I went to Jason and asked him what I could do for work, he in turn asked me to come work for his firm so that I could help people like I have been helped. I look forward to meeting with you and helping you along your journey to wellness and health.

On paper it might not seem that I would qualify to work for our Client’s against Insurance Companies. Yet having worked with and listened to many different people and aided them in their desired outcomes (from owning my own business as a hairstylist to graduating top of my class at PIMA Medical Institute in Medical Administration, as well as a few jobs in between) has lead me to the best Job I have ever had by fulling restitution for our clients in Personal Injury and Auto Claims.

For me personally, I would not have known how to traverse the landscape of the Claims Industry if it were not for Jason Gaylord and our amazing team here at Gaylord Claims. One of my cases is still on going, but the other, an automobile accident I was in with my Husband a few years ago had an incredible outcome both financially and physically speaking.

Auto Injury Advocates
Meet Dakota

Hi, my name is Dakota Bueing. I am the Intake Specialist at Gaylord Claims and have a wide range of responsibilities to help our clients with the correspondence between insurance companies, adjusters,
and police departments.

My varied background in customer service and sales provided the perfect foundation for an office
setting, helping people, which I enjoy very much.

In my free time, I enjoy travel, physical fitness and spending time with family and friends

Dakota Bueing
Intake Specialist

I am Passionate about personal growth and its possibilities. Gaylord Claims provides services that help challenge me as there are many differences between cases that I have to execute duties on from day to day.

chad westvold gaylord claims
Chad Westvold
Property Damage Specialist
Auto Injury Advocates
Meet Chad

My name is Chad Westvold, the Property Damage Specialist at Gaylord Claims.

With a background of over 20 years of auto repair, parts specialist, auto certifications and customer service, I was confident in filling this role. The impact that an auto accident has on an individual can cause a great deal of grief and I strive to give the best experience to our clients through their tough times.

I am married with 4 children and I enjoy road trips, customization of cars and trips to the zoo in my spare time. Knowing how important these kinds of things are to most and how it’s valued, I make it a priority to help families get back into a vehicle as soon as possible.

Auto Injury Advocates
Meet Karla

Hello, I’m Karla Del Rio, Relationship Specialist for Gaylord Claims.

My background of office work, production, and customer service has given me much knowledge and experience to be able to perform to the greatest level of satisfaction to our clients.

When I’m not working, I tend to spend a lot of time outdoors. I love spending time with my children and traveling to explore new places.

karla de rio
Karla Del Rio
Relationship Specialist

When trying to get a real understanding of their needs, I do my best to accommodate and find resolution for them. I play a big role with our Spanish speaking clientele.

Auto Injury Advocates
Meet Brian

Being a native of San Diego, CA, Brian grew up with a love of sports and a variety of outdoor activities. The importance of teamwork was impressed on him at an early age which later evolved into Varsity Roller Hockey. Following his graduation from high school at age 17, Brian enlisted in the US Army in October of 1999. He graduated from the US Army Intelligence Center and School in Ft. Huachuca, AZ as an Analyst and was assigned to the 1/14th Cavalry Reconnaissance Surveillance & Target Acquisition Squadron before he reenlisted a was assigned to 1st Special Forces Group (Airborne), both at Ft. Lewis, WA where he “helped the good guys do things, in places”. During his military service, he also attended and graduated from the Non-Commissioned Officer’s Academy and the Basic Airborne Course before leaving the service in 2005.

Following his military career, Brian obtained extensive experience as a paralegal in the legal field, primarily in the areas of Family Law, Estate Planning, Probate and Real Estate. Additionally, Brian obtained his Property/Casualty and Life Insurance Producer’s License in Washington State. In these areas, he spent much of his time directly interacting with clients and assisting them as they navigated complex legal and claims processes.

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Brian Bay
Operations Manager

Being the point of contact, often in more of a liaison role between client and attorney, he realized the importance of communication with the clientele.

Oftentimes, “fear of the unknown” is the most challenging obstacle that clients endure. Simply having a friendly voice to reassure them and keep them abreast of the status was paramount.

 The ability to cultivate relationships, establish a professional network and demonstration of a servant-leader mindset is what made him the best asset to help launch Gaylord Claims.

Brian currently resides outside of Mill Creek, WA. He is an avid Everett Silvertips hockey fan, enjoys snowboarding, hockey, and golf. He has goals of obtaining his USPA skydiving and private pilot’s licenses. He is also a member of a local masonic lodge and Scottish Rite out of Seattle, WA.

Client-Focused Approach

At Gaylord Claims, we put our clients first. We care about your case and treat you with the dignity and respect you deserve throughout the process. We set high standards for ourselves which is reflected in our track record.

“I worked with Jason at Gaylord Claims after a vehicle crashed into me. He was fantastic! He always had a positive attitude, and worked tirelessly to help settle my case. Jason was responsive to communication and easily accessible. He has a ton of knowledge about insurance and I recommend him without hesitation.”

Felipe M.
Lake Stevens, WA
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